H&R 09-17 Audi Q5 Premium/Q5 Premium Plus/Q5 Prestige (AWD) 8R Adventure Raising Spring

ORDER UPDATES

As your order moves from one status to another, you will be updated via the email address you used to complete your order automatically. You may also contact customer service above.

TRACKING INFO

All orders will receive tracking numbers after being shipped. It will be sent to you via the email address you completed your order with.

Truck Freight Deliveries will require scheduling your delivery times with the freight carrier. You may do this after you receive your tracking information. They may also try to contact you to schedule your delivery ahead of time. Please make sure to use a valid phone number at checkout otherwise they will not be able to deliver your shipment

SHIP TIMES

Shipping times depend on proximity to the delivery location and shipping location. We always try to ship from the closet available warehouse. Some of our orders arrive the very next day you place your order. Some orders even if they are in stock take time to ship out due to the delays at the manufacturer. Some products are not packed until an order is received. For example, Anderson Composites and Seibon take about 5 days to pack and ship a product. As soon as your product is shipped, we will inform you via email with tracking information. We only sell in stock parts and these parts ship within 24hrs.

RETURNS

Returns are accepted for new, unused, undamaged, uninstalled parts within 30 days or receiving the item.

California Residents: Prop 65 WARNING: This product MAY contain chemicals known to the State of California to cause cancer and birth defects or other reproductive harm. Wash hands after handling. For more information, visit www.P65Warnings.ca.gov

Legal: Some or all of these parts may not comply with Federal, State, Province, and/or Local laws, ordinances, and regulations. Buyer takes all responsibility to ensure that any modifications or upgrades that have done conform to all applicable laws and regulations for road use, especially pertaining to safety and emissions. We are not responsible for buyer not complying with Federal, State, Province, and/or Local laws, ordinances, and regulations. This policy shall be in force for all past, current, and future purchases from us. We will not ship ANY non-CARB compliant products to California where California requires products to be CARB certified such as Catalytic Converters and Induction Kits.

FREE SHIPPING: Please note FREE Shipping refers to shipping within the contiguous continental US only. All other locations extra.

IMAGES: Images may be a representation and may not reflect the actual product.